Last Updated: November 3, 2025
We take your privacy seriously. This isn't just legal stuff - it's how we actually handle your info.
Look, we're not in the business of collecting random data. We only grab what we actually need to run the gym and give you the best experience possible.
We're straight up with you - here's exactly what we do with your info and why it matters.
Processing payments, managing your account, scheduling sessions, and making sure you can access all our facilities without any hassle.
Your health info helps our coaches design programs that push you hard but keep you injury-free. We're not gonna put you in situations your body can't handle.
Sending you class schedules, special events, training tips, and occasional promos. Don't worry - we won't spam your inbox every day.
Analyzing trends to improve our programs, figuring out which classes are crushing it, and understanding what our community actually wants.
Meeting Canadian privacy laws, handling insurance requirements, and keeping records we're legally required to maintain.
We're not selling your info to random companies. Period. But there are a few situations where we need to share limited data:
Payment processors, scheduling software, email platforms - the tech we use to keep everything running smooth. They only get what they need and they're bound by strict confidentiality agreements.
If something goes wrong during training, we'll contact the emergency contacts you've listed and share relevant medical info with first responders. Your safety comes first.
If we're legally required to disclose info (court orders, subpoenas, etc.), we'll comply. But we'll notify you first unless we're prohibited from doing so.
If Zephyrix Citadel gets acquired or merges with another company, your info would transfer as part of that deal. You'd be notified and the new owners would need to honor this privacy policy.
We protect your data like we protect our members during heavy lifts - seriously and with multiple safety measures in place.
SSL/TLS encryption for all data transmission. Your payment info and personal details are encrypted both in transit and at rest.
Only authorized staff can access member data, and they only see what's necessary for their role. Everything's logged and monitored.
Our servers are hosted in Canadian data centers with physical security, redundancy, and regular backups. No overseas data transfers.
We continuously update our security protocols and run regular audits to stay ahead of potential threats.
Yeah, we use cookies - but not the delicious kind (though we do recommend proper nutrition for your training).
| Type | Purpose | Can You Disable? |
|---|---|---|
| Essential Cookies | Keep you logged in, remember your cart, basic site functionality | Required |
| Analytics Cookies | Help us understand how people use the site, what's working, what's not | Optional |
| Marketing Cookies | Show you relevant ads and track campaign effectiveness | Optional |
You can control cookies through your browser settings. Just know that blocking essential cookies might break some site features.
Under Canadian privacy law (PIPEDA), you've got some solid rights when it comes to your personal info. Here's what you can do:
Request a copy of all the personal info we've got on you. We'll send it over within 30 days.
If something's wrong or outdated, let us know and we'll fix it ASAP. Accurate data helps us serve you better anyway.
Want us to erase your info? We'll do it, though we might need to keep some stuff for legal or accounting reasons.
Unsubscribe from promotional emails anytime. You'll still get important account-related stuff though.
Get your data in a format you can take to another gym or service. We'll export it in a standard format.